Have you ever been on a website when something goes wrong? It’s not always clear what’s gone on, or what you can do to get back on track. What’s a 404 or a 500?! You might know this as a developer or web designer, but does the average Joe?
As the owner of a website you want to know what went wrong when or if it does and that’s why error numbers were created. But we build websites for users and not developers (except sites like this…), so the error numbers aren’t the key message that needs to be shown.
When a user visits a web page the most important thing is to give them the information that they need quickly and presented in a good way. The problem with a lot of error pages is that they treat users like robots and not as humans.
Imagine you go into a hotel where you have a room ...